Life at Catalina House Care Centre
Situated in the small coastal town of Alness, 22 miles north east of Inverness, Catalina House offers a safe environment promoting freedom of choice, privacy, dignity, independence and individuality, enabling residents to achieve their full potential.
Set within its own extensive grounds, Catalina House offers the highest standard of care for adults with mental health issues. Our carers are abreast of the latest skills and regularly attend training programmes to ensure the delivery of quality care, making Catalina House a centre of excellence. By working closely with our residents, their family and friends, we provide specialised and loving care through tailored programmes ensuring that we meet the specific needs of each individual.
We have 27 single bedrooms, 26 of which have en-suite facilities, all rooms are attractively decorated and furnished although residents are encouraged to bring favourite pieces of furniture, photographs and personal possessions to create a homely and familiar environment. Relatives and friends are welcome to spend time with residents at any time and refreshments are available to them.
Our priority at St Philips Care is to ensure that our residents regard our homes as their own home.
We want everyone to feel that they are able to retain their independence, privacy, dignity and way of life in an environment that provides them with the safety, security and specialist care that they need to live their lives to the full.
Everyone has their own named key worker or co worker who works closely with them and their family and friends to develop a personalised care plan.
This programme is continuously evaluated and updated to account for changes in circumstances so that care is always appropriate for the individual and available for 24 hours a day for as little or as much as they need. We regularly carry out relative and resident customer satisfaction surveys to ensure that we understand, and deliver, the care and services that are most highly valued. Our carers and nurses are trained in advocacy skills so that they are able to accurately articulate the wishes of our residents.
We also are very happy to facilitate independent advocacy services. Residents are encouraged to be as independent as possible and have as much control over their day to day lives. We actively encourage residents to take up recreational hobbies and our gardens offer a range of activities from tending plants to barrel making. Community activities are regularly arranged, whether a simple trip to the hairdresser or a stroll around Alness and visits further a field, our staff always promote community interaction. Mealtimes are important to all of our residents and as such we offer an extensive menu of freshly prepared home cooking and we happily cater for special dietary requirements.
Sunderland Road, Alness
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My mum had been a resident at The Grove since last September and I would just like to say how much she enjoyed it there.
She was kept clean and well-fed.She always said that the meals were lovely couldn’t ask for better.She had clean clothes on everyday.
The staff were always kind and pleasant.When I visited every day they always opened the door to me with a warm welcome and a smile.
Nothing was too much trouble for them.When mum took ill in May they were very concerned, sent for the doctor when he was needed.They couldn’t do enough for her or me while I stayed with her.The staff really did look after her in her final days.My brother and I cannot thank the staff enough for their kindness and thoughtfulness.