This policy outlines how St Philips Care uses and protects any personal information about you when you use our website, or make an enquiry.

The information we collect and use

When you submit an enquiry or contact form, or phone one of the numbers on our website, we will begin processing the personal data that you provide to us.  We will also process any personal data that you provide to us during follow-up contact.  If you, or your relative, decide to come and live in one of our care homes, your personal data will be processed in accordance with our relevant policies. To provide a better service we also have access to view parts of your NHS Patient record. This data is shared with us under strict guidelines, and we can only view it – we cannot alter or download the information. If you enter the recruitment process, your personal data will be processed in accordance with our relevant policies.

How we use the information

If you, or your relative, are thinking about coming to live in one of our care homes, we will use the information you provide on the form to put you in contact with a care home in the right area. We may follow up your initial enquiry, you can ask us to stop contacting you at any time. If you are enquiring about working for St Philips Care, we will use the information to direct you to the appropriate information about recruitment. We may also use the information you supply to generate statistics.  These statistics are used internally for management forecasting.  Your identity will not be included when statistics are reported.

Who we share information with

We may share your information with agencies with statutory powers, such as regulators and the police if required. We use one supplier, MailChimp (The Rocket Science Group LLC), a company based in the United States which helps us manage our email communications with you.   MailChimp is EU-US Privacy Shield Framework certified, which means that it has been assessed as being compliant with data protection legislation.

 Lawful basis for processing

Your consent is our lawful basis for processing personal data gathered through enquiries.  You can withdraw your consent at any time by unsubscribing directly on direct marketing emails or by contacting the Administrator at the care home involved.  If you withdraw your consent, your information will be removed from our marketing lists and you will receive no further communications from us. 

Automated decision-making

We do not undertake any automated decision-making.  We often use computers to help us manage parts of our business, but a human will always make any decisions that have an impact on individuals.

How long we keep information

Your enquiry will stay live on our system until it is resolved because you have told us that you no longer wish to hear from us, you (or your relative) has moved into one of our homes or you have entered the recruitment process.  We will keep statistical information that does not identify you indefinitely.

Your rights

You have certain rights over your information.  These are:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • rights in relation to automated decision making and profiling.

You can find out more about your rights at (external site)

Amendments to our Privacy Policy

St Philips Care may amend this policy from time to time. All future updates will be contained within this page.

Queries or concerns

St Philips Care is the data controller for personal information processed by St Philips Care or processed on our behalf by other organisations.  If you have a query or concern about how we use your information, you can speak to St Philips Care Data Protection Officer (  You also have the right to refer the matter to the Information Commissioner’s Office (  

Any Questions?

Call us free 24 hours a day, 7 days a week

We understand that moving into a care home is a big decision for yourself or your loved ones. At St Philips Care we are here for you. Our experienced home managers will help you with any questions that you have and will do everything that they can to make the transition as smooth as possible.

All our homes are designed for you. From our range of enjoyable and engaging activities to our delicious home-cooked meals, we want to make your life better.

“We pride ourselves on delivering first-rate care to all who live with us. From spending quality time with the residents to ensuring that all our care is compliant and transparent, we support and value our carers and the brilliant job that they do. If you are looking for 24-hour care delivered with kindness and compassion, come and join the St Philips family.” Paul Farmer, CEO, St Philips Care Group.

01902 737170