Our priority at St Philips Care is to ensure that our residents regard our homes as their own home.
We want everyone to feel that they are able to retain their independence, privacy, dignity and way of life in an environment that provides them with the safety, security and specialist care that they need to live their lives to the full. Everyone has their own named key nurse or key worker who works closely with them , their family and friends to develop a personalised care plan, which is continually evaluated and reviewed.
Having a person centred approach enables us to meet the needs of all our residents on a 24 hour basis and address any change in need. We are always happy to receive feed back from our residents and relatives, and regularly send out customer surveys as your opinions are very important to us. This also helps us to improve our service and introduce new idea.
We also are very happy to facilitate independent advocacy services. We are committed to our residents retaining links with the local community and regularly host various in house activities which include the local community. Residents have the freedom to join in as they choose and are always encouraged to continue with hobbies and past-times both inside and outside of the home. We receive regular visits from local GPs, hairdressers, dentists, opticians, chiropodists and other services can be provided as requested. We ensure that residents can attend religious services as they wish; either inside or outside of the home and all religious beliefs are respected at all times. We have Quality systems in our homes which helps us identifying any shortfalls and working with the staff to correct them and also ensuring we are self monitoring the care and quality we are providing . We constantly strive to improve and maintain our standards and work with all professionals and regulators to ensure this.
At the start of the month we held our first in house committee meeting we invited family and friends of our residents to come along to join us.
The meeting was a great success and plenty of new fresh ideas from residents, staff and family members were put across for all to hear.read more
As you are all aware there have been a few changes at Bonchester in the last few weeks with a new Manager, Rachel, and a new Administrator, Karen being appointed. Together with Jayne, (Deputy Manager), we are working hard to develop and improve our service for our residents.read more
My what a busy couple of months we have had here at Pittendreich with lots of changes. Our refurbishment of soft furnishings is ongoing with new curtains and bedding now due for fitting end of April. We all look forward to these being fitted. We are just waiting on delivery of new blinds for our lounges and dining room.read more
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