Our priority at St Philips Care is to ensure that our residents regard our homes as their own home.
We want everyone to feel that they are able to retain their independence, privacy, dignity and way of life in an environment that provides them with the safety, security and specialist care that they need to live their lives to the full. Everyone has their own named key nurse or key worker who works closely with them , their family and friends to develop a personalised care plan, which is continually evaluated and reviewed.
Having a person centred approach enables us to meet the needs of all our residents on a 24 hour basis and address any change in need. We are always happy to receive feed back from our residents and relatives, and regularly send out customer surveys as your opinions are very important to us. This also helps us to improve our service and introduce new idea.
We also are very happy to facilitate independent advocacy services. We are committed to our residents retaining links with the local community and regularly host various in house activities which include the local community. Residents have the freedom to join in as they choose and are always encouraged to continue with hobbies and past-times both inside and outside of the home. We receive regular visits from local GPs, hairdressers, dentists, opticians, chiropodists and other services can be provided as requested. We ensure that residents can attend religious services as they wish; either inside or outside of the home and all religious beliefs are respected at all times. We have Quality systems in our homes which helps us identifying any shortfalls and working with the staff to correct them and also ensuring we are self monitoring the care and quality we are providing . We constantly strive to improve and maintain our standards and work with all professionals and regulators to ensure this.
Volunteers who run weekly sessions to bring back joyful memories for residents at a Durham care centre were treated to a heartfelt “thank you” by the home. The Durham and Darlington Hub of the Royal Voluntary Service (RVS) has been supporting Bowburn Care Centre by...read more
Celebrations went down a storm for the 102nd birthday of great-grandmother Dorothy Newton who was a whirlwind of activity in her home village. A fine fun day was forecast to mark the marvellous milestone for Dorothy who was a stalwart of Saxilby, where she lived for...read more
A home for the elderly in Thurnscoe has won praise for providing kind and sensitive care in safe and stimulating surroundings where residents are treated with dignity and respect. The Grove Care Centre in Thurnscoe Bridge Lane was today celebrating findings of an...read more