Our priority at St Philips Care is to ensure that our residents regard our homes as their own home.
We want everyone to feel that they are able to retain their independence, privacy, dignity and way of life in an environment that provides them with the safety, security and specialist care that they need to live their lives to the full. Everyone has their own named key nurse or key worker who works closely with them , their family and friends to develop a personalised care plan, which is continually evaluated and reviewed.
Having a person centred approach enables us to meet the needs of all our residents on a 24 hour basis and address any change in need. We are always happy to receive feed back from our residents and relatives, and regularly send out customer surveys as your opinions are very important to us. This also helps us to improve our service and introduce new idea.
We also are very happy to facilitate independent advocacy services. We are committed to our residents retaining links with the local community and regularly host various in house activities which include the local community. Residents have the freedom to join in as they choose and are always encouraged to continue with hobbies and past-times both inside and outside of the home. We receive regular visits from local GPs, hairdressers, dentists, opticians, chiropodists and other services can be provided as requested. We ensure that residents can attend religious services as they wish; either inside or outside of the home and all religious beliefs are respected at all times. We have Quality systems in our homes which helps us identifying any shortfalls and working with the staff to correct them and also ensuring we are self monitoring the care and quality we are providing . We constantly strive to improve and maintain our standards and work with all professionals and regulators to ensure this.
There was a very special Birthday at Lennel in May when our resident, Jenny Pike, became 102 years old. Everyone has been involved in our activities such as Therapets, the Mobile Library, Arts & Crafts, Film Club and the super day trips that get our residents in...read more
June saw road trips, around the beautiful countryside with nice lunches, fabulous singing from Heather of Aphrodite, Birthdays and some very kind donations to help us all get out and appreciate this wonderful weather. Click and read more in our monthly...read more
There has been so much going on at Bonchester this past couple of months with the Therapy Pony’s making a return visit which everyone was very excited about. Residents are enjoying our weekly Fit Borders sessions which are great for health and wellbeing and especially...read more